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Shipping And Returns

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    Shipping Policy
    The following information details our delivery charges and estimated delivery timescales in relation to particular territories in Egypt. Please note: While we will always aim to meet the delivery timescales stated below, they are estimates only. There may circumstances beyond our control, which could result in delay, or mean that an order cannot be delivered to your preferred destination. In such instances, we will endeavor to inform you, and resolves the issue as soon possible. Placing an Order When you place an order through our website. www.puritan-egypt.com, you will receive an email from us to confirm the order has been made. This mail will contain the order number, along with other details concerning your order. If it is your first time shopping with us, our call centre will call you to confirm. If your order does not appear to complete, or if you encounter technical difficulties before you receive any confirmation, please contact our Customer Care team (Egypt and international): +20 11 477 642 29 or send us an email at puritan-egypt@hotmail.com and we'll help you to resolve the issue. Our customer care team will contact you by phone, email or SMS to validate your order and double check the delivery address and payment method. This helps us deliver orders to your doorstep quickly and with ease. Delivery within Egypt Shipping is FREE in Cairo Cash on delivery is FREE in Egypt Orders are usually delivered within 2-3 working days for available products, once they have been confirmed. Orders are usually delivered within 15 working days for requested unavailable products. Return Policy We are proud of the quality of our products and want to make sure you are completely satisfied. If not completely satisfied, return the unused portion (within ten days of the purchase date) with a short explanation, and we will promptly refund your money. Once your return has been received, a credit or refund will be issued. To send an item back, simply send it to: Puritan Egypt Attn: Returns Dept 70, 103 St Maadi , Cairo Egypt We will not be responsible for shipping and handling on returned items.